Delivery and Returns
DELIVERY- Delivery to mainland UK is free of charge on all furniture orders (except sofa's, we charge £75 delivery irrespective of price). We deliver only to mainland UK!!!!
Delivery service
Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below on how your purchase will be delivered before purchasing.
Respectfully on occasions incorrect assumptions are made about delivery services, please do not purchase if you are not fully agreeable to the points below.
1. We will deliver within the specified delivery date quoted on the ad, via various methods of delivery. (2 man, Parcel, next day courier)
2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion.
3. We will inform you by email on despatch the method to be used and provide full delivery details and when to expect delivery:-
Parcel carrier, next day delivery service.
This service is used generally for smaller items, however on occasions individual larger items will be sent via this method. We will email on despatch when the item has been released to carriers explaining delivery method. The item will be with you within 48 hours of despatch.
Please note our parcel carrier specifies delivery between 8am and 6pm, weekdays only, they will not telephone ahead to book the delivery, however if you are not in they will leave a card with a contact telephone number for you to agree a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us hence creating a recharged delivery. Our carriers cannot offer any timed or Saturday drops and this will be a one man door to door service, assistance may be required with lifting the item from the vehicle.
Two Man Carrier
This service is used generally for Larger or Multiple items. We will email on despatch when the item has been released to carriers explaining delivery method.
Once the item is received in the relevant depot, the carrier will telephone ahead to book the delivery on a mutually convenient date, this is why we will always ask for your telephone numbers to be given on payment just in case this method is used.
These items will be delivered by 2 men and delivered into a room of your choice. The items will generally be delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck.
Please note that sending your telephone number will only result in a telephone call if delivery is via our 2 man carrier.
Items sold quoting "Item is currently on a container..."
Please note that when we sell items quoting "Item is currently on a container..." this means it is not yet reached the UK, the times quoted on the ad are anticipated docking dates into the UK and a set time for smooth customs clearance, unfortunately however delays can sometimes occur in shipping and it is advised to always allow 21 days from payment clearance date on ad for delivery to your home. This is to allow for unforeseen delays in customs clearance etc and possible shipping re-routes which are beyond our control.
Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below on how your purchase will be delivered before purchasing.
Respectfully on occasions incorrect assumptions are made about delivery services, please do not purchase if you are not fully agreeable to the points below.
1. We will deliver within the specified delivery date quoted on the ad, via various methods of delivery. (2 man, Parcel, next day courier)
2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion.
3. We will inform you by email on despatch the method to be used and provide full delivery details and when to expect delivery:-
Parcel carrier, next day delivery service.
This service is used generally for smaller items, however on occasions individual larger items will be sent via this method. We will email on despatch when the item has been released to carriers explaining delivery method. The item will be with you within 48 hours of despatch.
Please note our parcel carrier specifies delivery between 8am and 6pm, weekdays only, they will not telephone ahead to book the delivery, however if you are not in they will leave a card with a contact telephone number for you to agree a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us hence creating a recharged delivery. Our carriers cannot offer any timed or Saturday drops and this will be a one man door to door service, assistance may be required with lifting the item from the vehicle.
Two Man Carrier
This service is used generally for Larger or Multiple items. We will email on despatch when the item has been released to carriers explaining delivery method.
Once the item is received in the relevant depot, the carrier will telephone ahead to book the delivery on a mutually convenient date, this is why we will always ask for your telephone numbers to be given on payment just in case this method is used.
These items will be delivered by 2 men and delivered into a room of your choice. The items will generally be delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck.
Please note that sending your telephone number will only result in a telephone call if delivery is via our 2 man carrier.
Items sold quoting "Item is currently on a container..."
Please note that when we sell items quoting "Item is currently on a container..." this means it is not yet reached the UK, the times quoted on the ad are anticipated docking dates into the UK and a set time for smooth customs clearance, unfortunately however delays can sometimes occur in shipping and it is advised to always allow 21 days from payment clearance date on ad for delivery to your home. This is to allow for unforeseen delays in customs clearance etc and possible shipping re-routes which are beyond our control.
When you order your furniture we will e-mail with a confirmation of order. We will contact you separately with an approximate delivery date.
Sofas add £75 for delivery irrespective of purchase cost.
RETURNS AND DAMAGES - Inspection
Carriage Damage:Please help us by checking your furniture while our delivery team is still present. Should your goods arrive to you with obvious signs of carriage damage, you can either refuse the delivery, or sign for the delivery using the courier's "items damaged" option. If you accept the delivery without latter we are unable to claim for the damage and therefore will not be able to refund your money.
Missing Parts:If upon assembling your goods there are missing or broken parts, please notify us as soon as possible on 0800 043 3901 so that we may organise suitable replacements.
Unwanted Goods :
You have the right to return an item providing you inform us in writing (e-mail) within 7 days of delivery. All costs re delivery and return will be at the buyers expense. All returned items must be in the original wrappings and unused, therefore we make special mention to be very careful when unwrapping the items to keep the wraps intact. Please keep hold of the original wrapping that the items were delivered in as you will need to return items in the manner the item was received, this is essential to avoid damages on return and we must let you know at this stage that the responsibility for this is with the buyer. Upon receipt of the item in its original packaging an inspection of the goods will be conducted. If the inspection shows the goods to be in saleable condition, we will issue a full refund of the sale value of the goods. If the item is not re-saleable as new when returned we will not issue a refund. We reserve the right to refund less the actual cost to us of delivery if items are returned.
The carriers used are in our opinion the most cost effective and offer the best service available in the matter of delivering our furniture to you at rock bottom prices.
Put basically we offer a no quibble refund policy on items delivered, however the costs involved with carriage will be paid by the buyer). The buyer will be responsible for safe return of items, if this is not agreeable respectfully please do not purchase our items.
Vacuum Packed Mattresses:Our vacuum packed, rolled mattresses cannot be accepted for return once opened from their packaging. Please ensure you are confident that the mattress you received is correct before opening, as refunds cannot be made if the mattress is opened.
